Frequently asked questions
What if I pay a flat rate but I'm not sure how to make my site public?
We can build your site and turn it over to you or we can host it for the hosting fees. This typically costs less than $100/year, obviously depending on what is needed. Domain, server, analytics; whatever you need.
What does 24/7 customer support mean exactly?
You'll get access to our Slack channel and can message us anytime, anyday.
How does support work?
We're aware of the importance of well qualified support, that is why we give you access to our Slack channel to reach out to us anytime, anyday. If you don't want to use Slack, feel free to reach out to us via email and we'll help you out as soon as we can.
What is a storefront?
Storefronts are services like Shopify or Square. If you already have a POS, you may want to stick with your preferred vendor. Here is a Forbes comparison of the two. Shopify is more developer friendly and Cosmos Digital Services is a Shopify Partner but either service will work. It's your business, run it your way.
What does "premium support" include?
Training, turnover; we don't want to leave you hanging. During that month, we'll guide you through any troubles you may have.